Most of our business covers roadside assistance within this range. Light duty services include Towing, Tire Changes, Jump Starts, Fuel & Fluids Delivery (including water, brake fluid and air), Lockouts, and Winching. Estimated ETA is 30 to 45 minutes.
Light Duty Services cover vehicles under 10,000 lbs. GVW.
Medium-Duty and Heavy Duty Services
This category covers motor homes; services include Towing, Tire Changes, Jump Starts, Fuel Delivery, Lockouts and Winching. (Estimated ETA for medium-duty services is 30 to 45 minutes. Estimated ETA for heavy-duty services is 60 minutes.)
Secondary Tow Service
These services involve moving vehicles that have been in accidents from storage facilities or the insured’s homes to a repair facility. There is some flexibility in completing the dispatch.
Vehicle Return Specifications
- If the dispatch is received before 2:00 p.m., the vehicle must be moved the same day.
- If the dispatch is received after 2:00 p.m., the vehicle can be moved the next business day.
When picking a vehicle up from a storage facility, they may ask for advance fees. Those fees will be paid to you at the time of dispatch.
Accident Tow Service
When an owner requests an accident tow, we expect our Service Provider will deliver a response time of 20 minutes or less; the vehicle will be towed to a repair facility.